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Precision Overhead Garage Door of Scranton
about Precision Overhead Garage Door
has received 1 review, averaging 3.00 Stars:
East Stroudsburg, PA
I was disappointed of the fact that I was charged for a service call. The person that you sent was a very nice and polite young man, he was there no more than 5 minutes. He told me that the rubber on my door was unable to repair because that's how they all are. However, he did try to accommodate the door, he said it wasn't the door, but that my house shifted, that was the reason for the gap. Why charge for service call when in actuality he did absolutely nothing ????. This door is brand new, I should not have been charge nothing at all.
- M. Johnson
Thanks for your feedback. We do our best to accommodate all things and take care of issues if they arise, even for doors that were installed over a year ago. As you know, the floor of your garage was not level at the time of installation. We returned later and replaced the bottom seal with a larger type at no charge to you, neither labor, material nor service fee. At that time, we also informed you that the problem will remain as long as the issue with the concrete floor was not addressed. It has been over 1yr since the door was installed and the issue addressed to the best of our ability on the garage door side of things. As we discussed, we strongly suggest you repair the concrete.
Technician: Victor Niyoncuti