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about Precision Overhead Garage Door
Precision Overhead Garage Door of Scrantonhas received 6 reviews, averaging 4.00 Stars:
Greentown, PA
Product:
PDS chosen based on previous contact. Problem this time was one opener was not functioning; however, when PDS tech arrived, the door opener worked. Based on the tech's assessment that our current openers were near the end of their expected lifespan (16-17 years), I opted to replace both openers. While the work was completed in a thorough manner, the technician (John) seemed uncertain of all aspects of installing the units selected--requiring numerous blu-tooth consults before discovering that one opener was wired incorrectly. Time of job (approx 6 hours) was at least 50 per cent over original estimate. He also neglected to provide me with a receipt, causing me to call in to the Scranton office to get one via email.
- Tom Himes
Product:
Scranton, PA
I initially called because my remotes were not working. I also described to the technician that sometimes the door will partially close and reopen. When the technician first arrived everything worked fine. I agreed that troubleshooting would lead to a number of things. So the sensors, rollers and springs were replaced. During testing the door acted up again by stopping on its way down and reopening. A call was made to a supervisor who recommended changing the track. It was sold to me at cost. I am satisfied it seems to be working OK. If there are no mor more issues I am satisfied with the additional services.
- Gary Behle
Product:
Newfoundland, PA
Very professional and attentive to customer requests. I was able to get an appointment right away and they arrived early and completed the job promptly.
- Peggy
Very satisfied with promptness of service. Displeased that the price of identical service was 33 per cent higher than that charged less than two years/five months ago. Joe did that!
- Tom Himes
Product:
Liked speaking to a real person to take care of my service needs. Called in late AM and had a Service Technician at my house in the early afternoon of same day. Technician was very good, personable and informative. Fixed my problem quickly and was on his way. Although technician tested it a few times and adjusted it when the closing procedure was rejected. It worked at least 3 times before he left, but, after he left, it rejected closing 2 of the next 4 times closing. It still works most of the time, but frequently rejects closing.
- Mike Frey
(570) 218-7894
(570) 218-7894(570) 221-7445
(570) 221-7445(570) 224-2114
(570) 224-2114(570) 234-0001
(570) 234-0001(610) 839-7930
(610) 839-7930(570) 285-5517
(570) 285-5517(570) 228-2606
(570) 228-2606(570) 232-3400
(570) 232-3400(570) 243-9980
(570) 243-9980(570) 281-6111
(570) 281-6111Office: (570) 589-0999
535 N Keyser Ave
Scranton, PA 18504
License
License #120079
My overall experience was very good. I filled out a form on the website and was contacted quickly. John the technician showed up on time and did a good job with the repairs. My only concern has to do with the pricing. I thought it was high for the scope of work and, in particular, I did not like that the warranty cost was bundled in the overall price. I would have turned down the warranty and saved some money if that was an option but it was not. I would also like to see the labor cost broken out from the parts. So, in conclusion good service and quality of work but not enough transparency on the pricing.
- Jim Moore